FAQ
Q1: How do I measure my space to choose the right-sized wardrobe or storage cabinet?
Accurate measurements are key to ensuring your furniture fits perfectly. Follow these step-by-step guidelines:
- For Wardrobes:
- Width: Measure the total width of the wall space where the wardrobe will be placed. Subtract 5–8cm from the measured width to leave room for installation (e.g., if the wall is 180cm wide, choose a wardrobe no wider than 172–175cm).
- Height: Measure from the floor to the ceiling. If you want the wardrobe to “float” (not touch the ceiling), subtract 3–5cm for ventilation (prevents moisture buildup). For ceiling-to-floor wardrobes, ensure the height matches the ceiling exactly (account for any floor unevenness by adding 1–2cm of adjustability).
- Depth: Consider both the space available and your storage needs. Standard wardrobe depths range from 50–60cm (sufficient for hanging clothes). If space is limited, opt for a slim-depth model (40–45cm) for folded items or accessories.
- Door Clearance: For hinged-door wardrobes, measure the area in front of the wardrobe—ensure there’s at least 60cm of open space for doors to swing fully. For sliding-door wardrobes, no extra front space is needed, but confirm the side walls have no obstacles (e.g., radiators) that block the door track.
- For Storage Cabinets:
- Width/Height: Follow similar steps to wardrobes, but adjust based on intended use. For example, a cabinet for books or decor may be shorter (120–150cm tall), while a tall storage cabinet for linens could be 180–200cm tall.
- Wall Type: If mounting the cabinet on the wall, confirm your wall type first. Solid brick/concrete walls can support heavier cabinets (up to 50kg), while drywall requires special wall anchors (we provide compatible anchors with wall-mounted cabinets).
If you’re unsure, email us photos of your space and your measured dimensions at dazzle-stews-3w@icloud.com—our team will provide free size recommendations.
Q2: What materials are your wardrobes and storage cabinets made of, and are they durable?
Our furniture is crafted from high-quality, durable materials to ensure long-term use:
- Wardrobes & Storage Cabinets:
- Frames & Panels: Primarily made of E1-grade particleboard or MDF (Medium-Density Fiberboard) with melamine or veneer finishes. E1-grade materials are low in formaldehyde (meets UK safety standards for indoor use) and resistant to scratches, stains, and fading.
- Doors: Solid wood doors (oak, pine) are available for premium models—they offer natural grain texture and high durability. Glass doors (tempered glass) are shatter-resistant and ideal for displaying items like bags or folded clothes.
- Hardware: Hinges, drawer slides, and handles are from reputable brands (e.g., Blum, Hettich). These components have a 50,000+ cycle lifespan (e.g., drawer slides can open/close 50,000 times without wear) and come with a 2-year warranty.
- Durability Tips: Avoid placing wardrobes/storage cabinets in damp areas (e.g., bathrooms, unheated garages) to prevent material warping. Use coasters or placemats for hot/cold items on cabinet tops to protect the finish.
Q3: How do I care for and maintain tatami mats to keep them in good condition?
Tatami mats (made of natural straw cores and rush grass surfaces) require gentle care to preserve their texture and prevent damage. Follow these guidelines:
- Daily Care:
- Sweep lightly with a soft-bristle broom or dust mop (avoid vacuum cleaners with rotating brushes—they can fray the rush grass surface).
- Air out the room for 30–60 minutes daily (open windows) to reduce moisture—excess dampness causes mold or mildew in the straw core.
- Stain Removal:
- Liquid Stains (Coffee, Juice): Blot immediately with a dry, absorbent cloth (do not rub—this spreads the stain). For remaining residue, dampen a cloth with a mixture of warm water and mild dish soap (1:10 ratio), gently dab the stain, then blot dry with a clean cloth.
- Oil Stains (Food, Cosmetics): Sprinkle baking soda on the stain, let it sit for 2–4 hours to absorb oil, then sweep away. If the stain remains, use a small amount of white vinegar on a cloth (test on an inconspicuous area first) to lift the residue.
- Mold/Mildew: If small mold spots appear, mix equal parts white vinegar and water, wipe the area gently, then air the mat thoroughly in indirect sunlight (direct sunlight fades the rush grass). For large mold infestations, contact us for professional cleaning advice.
- Long-Term Maintenance:
- Rotate the mat 180° every 6 months to ensure even wear (especially in high-traffic areas like entryways).
- Avoid placing heavy furniture (e.g., sofas) directly on tatami mats for extended periods—use furniture pads to distribute weight and prevent indentations.
- In humid seasons (e.g., UK summer), use a dehumidifier in the room to keep humidity levels below 60%.
Q4: Do you offer assembly services for wardrobes and storage cabinets? If so, what’s included?
Yes, we provide optional professional assembly services for all wardrobes and storage cabinets to save you time and ensure proper installation. Here’s what’s included:
- Service Details:
- Coverage: Available for all UK Mainland addresses (excludes remote offshore regions like Isle of Man).
- Pricing: £69.99 for wardrobes (standard or custom-sized), £49.99 for storage cabinets (floor-standing or wall-mounted).
- What the Service Includes:
- Delivery of the furniture to your desired room (not just the entrance).
- Full assembly using the included hardware and tools (our technicians bring extra tools for tricky installations).
- Inspection of the assembled furniture (e.g., checking door alignment, drawer smoothness, wall-mounted cabinet stability).
- Disposal of all packaging materials (recycled where possible—we take care not to leave any debris).
- A 10-minute walkthrough to show you how to use features like soft-close drawers or adjustable shelves.
- Booking Process: Select the “Professional Assembly” add-on at checkout. After your order is shipped, we will contact you via email to schedule a 2-hour assembly window (Monday–Saturday, 9:00 AM–6:00 PM). Our technicians will call you 30 minutes before arrival.
- DIY Assembly Alternative: All furniture comes with a detailed, step-by-step manual (with photos) and a free assembly video link (sent via email after delivery). If you encounter issues during DIY assembly, email us for troubleshooting support—we can also connect you with a virtual assembly assistant via video call.
Q5: Can I customize the design or dimensions of wardrobes, storage cabinets, or tatami mats?
Yes, we offer customization options for all three product categories to match your unique needs and space:
- Custom Wardrobes:
- Dimensions: Adjust width (60–240cm), height (150–240cm), and depth (40–60cm) to fit your room.
- Interior Layout: Choose from options like hanging rails (single/double), drawers (2–5), shelves (adjustable/fixed), shoe racks, or jewelry trays.
- Finishes: Select from 8+ colors (white, gray, oak, walnut, etc.) for the frame and door panels—mix and match colors for a personalized look (e.g., white frame with oak doors).
- Lead Time: 7–10 business days for production + 3–5 business days for delivery.
- Custom Storage Cabinets:
- Dimensions: Customize width (40–180cm), height (60–200cm), and depth (30–50cm).
- Features: Add options like glass doors (clear/frosted), soft-close hinges, or pull-out baskets for easy access to items at the back.
- Lead Time: 5–7 business days for production + 3–5 business days for delivery.
- Custom Tatami Mats:
- Size: Cut to your exact room dimensions (minimum 60×60cm, maximum 240×180cm) to cover the entire floor or a specific area (e.g., a reading nook).
- Thickness: Choose between 5cm (standard, suitable for most floors) or 8cm (thicker, more cushioning for areas used for sitting/sleeping).
- Edge Binding: Select from 5 colors (natural, black, gray, beige, brown) to match your room decor.
- Lead Time: 5–7 business days for production + 3–5 business days for delivery.
- How to Order Custom Items: Email us at dazzle-stews-3w@icloud.com with your desired dimensions, design preferences, and photos of your space. We will send a 3D rendering of the custom furniture for your approval within 2 business days—production begins only after you confirm the design.
Q6: What should I do if parts are missing or damaged when I receive my furniture?
We apologize for any inconvenience caused by missing or damaged parts. Follow these steps to resolve the issue quickly:
- Inspect Immediately: When unboxing, check all packages against the “parts list” included in your order (found in the assembly manual). Note any missing parts (e.g., screws, hinges, drawer slides) or damaged components (e.g., cracked wardrobe panels, bent cabinet handles).
- Document the Issue: Take clear photos of:
- The missing parts list (circle the missing items).
- Damaged components (show the full item and close-up of the damage).
- The original packaging (if damage occurred during shipping).
- Contact Us Promptly: Email the photos, your order number, and a detailed description of the issue to dazzle-stews-3w@icloud.com within 48 hours of delivery. This helps us process your request faster.
- Resolution Timeline:
- Missing Parts: We will ship the missing parts via Royal Mail 1st Class (delivery within 1–2 business days) at no extra cost. We may also send digital copies of the assembly manual if the physical copy is missing.
- Damaged Components: For small damaged parts (e.g., handles, hinges), we will ship replacements within 1–2 business days. For large damaged items (e.g., wardrobe doors, cabinet frames), we will arrange a full replacement shipment via our furniture courier (delivery within 3–5 business days) at no cost to you. You do not need to return the damaged item unless we specifically request it (to investigate shipping or manufacturing issues).
Q7: Are your wardrobes and storage cabinets suitable for small spaces (e.g., studio flats, small bedrooms)?
Yes, we offer a range of space-saving furniture designed specifically for compact areas. Here are our top recommendations:
- Sliding-Door Wardrobes: Unlike hinged-door models, they don’t require extra front space for door swings—ideal for narrow bedrooms (minimum 120cm of wall space needed).
- Corner Wardrobes: Utilize unused corner space to maximize storage. Our corner wardrobes have a triangular design (width: 80–120cm per side) and offer up to 50% more storage than standard narrow wardrobes.
- Multi-Functional Storage Cabinets: Choose cabinets with built-in features like fold-down desks (for home offices), pull-out ironing boards, or hidden compartments for seasonal items. These save space by combining multiple functions in one piece.
- Wall-Mounted Storage Cabinets: Install above beds, sofas, or desks to free up floor space. Our wall-mounted cabinets are slim (depth: 30–35cm) and can hold up to 30kg of items (e.g., books, decor, linens).
For personalized small-space solutions, email us your room dimensions and storage needs—we can suggest the best furniture combinations (e.g., a sliding-door wardrobe + wall-mounted cabinet set) to optimize your space.
Q8: Can tatami mats be used on all types of floors (e.g., wood, concrete, carpet)?
Tatami mats are versatile but require a flat, stable base for proper installation. Here’s guidance for different floor types:
- Wood Floors: Suitable—place a thin, non-slip underlay (we sell compatible underlays for £9.99 per mat) between the tatami mat and wood floor to prevent slipping and protect the wood from scratches. Avoid placing tatami mats on newly installed wood floors (wait 3–6 months for the floor to settle).
- Concrete Floors: Suitable—concrete is a stable base, but it can be cold and damp. Use a moisture-proof underlay (included with all tatami mat orders) to block dampness from seeping into the straw core. For added warmth, layer a thin foam underlay under the moisture-proof sheet.
- Carpeted Floors: Not recommended. Carpets are soft and uneven, which can cause the tatami mat to shift, wrinkle, or develop indentations over time. If you must use tatami mats on carpet, choose a low-pile carpet (≤5mm pile height) and use a thick, rigid underlay to create a flat surface.
- Laminate/Vinyl Floors: Suitable—similar to wood floors, use a non-slip underlay to prevent the mat from sliding. Avoid placing heavy furniture on tatami mats over laminate floors (prevents laminate from buckling).
If you’re unsure about your floor type, send us a photo of the floor and its material details—we can confirm compatibility.
Q9: What is the warranty period for your furniture, and what does it cover?
We stand behind the quality of our furniture with a comprehensive warranty:
- Warranty Period:
- Wardrobes & Storage Cabinets: 2-year warranty from the date of delivery.
- Tatami Mats: 1-year warranty from the date of delivery.
- Coverage:
- Manufacturing Defects: Includes issues like cracked panels (not from impact), loose hinges (not from improper use), faulty drawer slides, or straw core damage in tatami mats (not from moisture or wear).
- Hardware Failure: Hinges, handles, drawer slides, and other hardware are covered for 2 years—we will replace faulty hardware free of charge.
- What Is Not Covered:
- Damage from improper use (e.g., overloading drawers beyond weight limits—wardrobe drawers hold up to 15kg, storage cabinet drawers up to 10kg).
- Wear and tear from normal use (e.g., minor scratches on finishes, slight fraying of tatami mat edges).
- Damage from shipping (covered under our delivery claims process, not the warranty—see “Delivery Issues & Claims” in our Shipping Policy).
- How to Claim Warranty: Email us at dazzle-stews-3w@icloud.com with your order number, photos of the defect, and a description of the issue. We will review your claim within 2 business days and arrange for repairs, replacements, or refunds as needed.
Q10: Can I cancel or modify my order after it has been placed?
Order cancellation and modification policies depend on whether your order is for standard or custom furniture:
- Standard Furniture (Non-Custom):
- Cancellation: You can cancel your order for a full refund (including shipping fees) if you notify us within 24 hours of order placement. After 24 hours, cancellation is still possible but subject to a 10% restocking fee (if the order has already been processed/packed). No refunds are available once the order has been shipped—you will need to follow our return policy instead.
- Modification: You can modify order details (e.g., change the color of a wardrobe, update the delivery address) within 24 hours of placement. After 24 hours, modifications may not be possible if the order is already in production or packed.
- Custom Furniture:
- Cancellation: Custom orders can be canceled for a full refund (minus the 40% non-refundable deposit) only if you notify us within 24 hours of order placement. After 24 hours, the deposit is non-refundable (as we begin sourcing materials and production), and no further refunds are available once production starts (we will confirm production start via email).
- Modification: Custom design modifications (e.g., changing wardrobe dimensions, adjusting tatami mat thickness) are allowed only if requested within 24 hours of order placement. After 24 hours, modifications may require additional fees (50% of the original customization cost) and extend the production timeline by 3–5 business days.
- How to Cancel/Modify: Email us at dazzle-stews-3w@icloud.com with your order number and the requested cancellation/modification. We will confirm the status of your request within 1 business day.