Privacy Policy
Information We Collect
To provide a secure shopping experience for large furniture items (Wardrobes, Storage Cabinets, Tatami Mats), we collect personal information in strict compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, with special attention to data related to custom furniture dimensions:
- Basic Contact & Delivery Information: Your full name, email address, phone number, and delivery address (including access details such as “3rd floor flat with narrow staircase” or “delivery to back garden for Tatami Mat”). This data is used for scheduling furniture delivery, confirming installation access, and providing after-sales support (e.g., Wardrobe assembly guidance).
- Payment Information: Processed via PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal). We never store full credit card numbers, CVV codes, or bank account details—all financial data is protected by end-to-end encryption.
- Furniture Customization & Fit Data:
- Wardrobes/Storage Cabinets: Voluntarily provided room dimensions (e.g., “180cm width × 220cm height for bedroom Wardrobe”), wall type (solid/drywall), and design preferences (e.g., “3 drawers + 2 hanging rails for Storage Cabinet”) to ensure proper fit and functionality.
- Tatami Mats: Room area (e.g., “200cm × 180cm living room”), subfloor type (wood/concrete), and thickness preferences (5cm/8cm) to recommend suitable Tatami Mat sizes and installation methods.
- Website Usage Data: Browsing history (e.g., viewed Wardrobe styles, Tatami Mat materials) and cookie data (saves your preferred furniture dimensions, material filters). Cookies can be managed independently (see “Your Privacy Choices”).
How We Use Your Information
Your data is used exclusively for transparent purposes related to furniture purchases—no unauthorized use:
- Order Fulfillment: Process orders, manufacture custom furniture (e.g., cutting Wardrobes to fit specific room widths), arrange specialized delivery for large items, and include assembly manuals (for Wardrobes/Storage Cabinets) or Tatami Mat installation guides with each order.
- Customer Support: Respond to inquiries (e.g., Wardrobe assembly troubleshooting, Tatami Mat maintenance) and resolve after-sales issues (e.g., damaged Storage Cabinet doors) via 1-on-1 support at dazzle-stews-3w@icloud.com.
- Personalized Recommendations: Only if you opt in, send updates on new products (e.g., space-saving Wardrobes for small flats, waterproof Tatami Mats) and exclusive offers (discounts on Storage Cabinet + Wardrobe sets). An unsubscribe link is included at the bottom of all promotional emails.
- Compliance & Operations: Retain order records for tax purposes, ensure furniture meets UK safety standards (e.g., stability requirements for Wardrobes, non-toxic materials for Tatami Mats), and cooperate with regulatory inspections.
Data Security
We use industry-leading measures to protect your information, with extra safeguards for custom furniture data:
- All data transmission is encrypted via SSL/TLS protocols (indicated by “https://” and a padlock icon in your browser) to prevent interception.
- Personal data is stored on encrypted servers located in the UK. Only authorized team members (trained in GDPR compliance) can access necessary information (e.g., delivery address for Wardrobe drop-off), and servers undergo regular security audits.
- Third-party partners (payment processors, specialized furniture couriers like Yodel, ArrowXL) sign data confidentiality agreements. They may only use your information to fulfill their services (e.g., delivering a Tatami Mat to Glasgow G41 3LW) and cannot use it for other purposes.
Your Data Rights (Under GDPR)
As a data subject, you have the following legal rights—we assist with their exercise free of charge:
- Right of Access: Request a copy of all data we hold about you (e.g., past Wardrobe custom dimensions, Tatami Mat material preferences).
- Right to Rectification: Update inaccurate information (e.g., changing your delivery address, adjusting preferred Storage Cabinet size).
- Right to Erasure: Request permanent deletion of your personal data (“right to be forgotten”). Only legally required order records (e.g., tax documents) are retained.
- Right to Restriction of Processing: Pause non-essential data use (e.g., stopping personalized recommendations while keeping order notifications active).
- Right to Data Portability: Request your data in a transferable format (e.g., CSV) for use on other furniture platforms.
To exercise these rights, email dazzle-stews-3w@icloud.com. We will respond within 1 month (as required by GDPR) and may request proof of identity (e.g., order number, registered email) for verification.